I have not needed them, but glad to hear they have good service.

I did call with questions before purchase and was able to get a knowledgeable shooter on the phone that could answer from experience, not just reading a script.

I considered that to be a good sign.

 

I hate to admit this but.....

A new puppy at my house decided that the Bergara BXR buttpad- attached to the rifle of course (which was left lying on a table in the living room) would make a fine chew toy being quite soft and squishy....He tore it to pieces.

I called Bergara asking about buying one- they of course don't show them for sale on their site as spare parts etc....Customer service rep. threw one in the mail, no charge.

They really are trying pretty hard to do things "right". From high quality well designed guns at reasonable prices to excellent customer service.

 

I had one b14R magazine that had a bulge in the body that would hang up and quit feeding the last 5 rounds.
I called, they asked for pictures, said they would send a new magazine.
A week later I received 2 new magazines.

 

I had to hunt for mine but eventually found it. Great to know they will stand behind their products.

 

I agree before i bought my BXR carbon fiber I called them to ask some questions about it and unbelievably got through to a tech who knew the rifle in and out, I went with it.No regrets showing great promise with the Eley Match black box flat nose that round just plain shoots great even in a semi auto.

 

I stripped the head of the rear action screw on my second Bergara. Called Bergara, explained my problem and said I that I wanted to buy two sets of action screws. They shipped the screws for free.

 

Wow! Begara has Customer Service? No way…..
I sent an email to Begara in the late spring detailing the atrocious accuracy of my BMR Steel. After firing 257 targets, hundreds of dollars of quality 22LR ammo, 17 different kinds, I spelled out that my BMR barely kept a .700 moa at 50 yards. 82% of all my targets were .700 moa or worse, …..every time I went to the range I had a 3% chance of achieving .500 moa or under. The BMR pretty much produced consistently terrible accuracy.
Know what their reply was? Zero. Zip, NADA. They completely ignored me, & didn't respond to my email.
Very disappointing.

 

So you bought a $499 rifle and it shoots .700 MOA and it's entirely due to Bergara poor customer service? You complained to them and they offered nothing. Not sure what you expected, I do agree that they could respond in some manner, even if it's only a "sorry".

 

Wow! Begara has Customer Service? No way…..
I sent an email to Begara in the late spring detailing the atrocious accuracy of my BMR Steel. After firing 257 targets, hundreds of dollars of quality 22LR ammo, 17 different kinds, I spelled out that my BMR barely kept a .700 moa at 50 yards. 82% of all my targets were .700 moa or worse, …..every time I went to the range I had a 3% chance of achieving .500 moa or under. The BMR pretty much produced consistently terrible accuracy.
Know what their reply was? Zero. Zip, NADA. They completely ignored me, & didn't respond to my email.
Very disappointing.

Do you know that .700 MOA and .500 MOA at 50 yards is .350" and .250" CTC respectively?

Brad

 

Yes that’s what i was thinking but there was too much figuring involved between all the the percentages and SUB moa figures,I was gonna ask him just ,what was the group size in inches most of the times ? (I HATE percentages ! ) but , really ,it did not sound like really bad groups! They really should have said something,but,I think there’s a 100% chance they might have been puzzled.

 

Ok​