Based on talking to their gunsmith awhile back, they are a small operation in spite of all the rifles they service. I got the very distinct impression that the gunsmith is the only full time employee but they do have a young lady that works part time and takes phone calls. That could have changed.
Be patient and try another e-mail referencing the order number.

 

Thanks for the replys guys:bthumb:
I will keep trying
Jason

 

I emailed N.J.'s twice, a couple of months back to get some Anschutz trigger springs.... never got a reply, so emailed 10 Ring. Next morning had a call from Lisa @ 10 Ring, ordered 3 springs, Steve walked thru the office while I was on the phone, he went and got the springs and Lisa had them on her desk before we were off the phone. Had them in 2 or 3 days. Still have not heard from Neal Johnson's. If I need parts again, guess who I call!!