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Staffords

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What has everyone else's experiences been with Staffords? I've tried for two days to phone in an order and all I ever get is a recording to leave my name & number. Not able to do so when calling from work. By the time I get home, it's too late to either call them or recieve the eturn call from them. This from a compnay that states on thier website "Customer Service is our number one concern and priority." :confused: Maybe it's just my experience with them thus far but I'm seeing poor CS. :mad: Expected more from a sponsor. may have toend up having to go to a non-sponsor for my order. :(

Yes, I know I could've done it online but had some questions and wanted them aswered at that time not with e-mails and having to wait.
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I have ordered twice from Tom and have been very pleased with the service. I called both times and once he was out for a short while but returned my call as soon as he got back in. The other time I called he was on the phone and called back in about 3 minutes. He didn't just take my order, but instead was very helpful in making sure my questions were answered and that I was getting exactly what I wanted. He was pleasant and knowledgeable and shipping was fast. I'll do business with him again! :t :t
 

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Discussion Starter · #6 ·
Wow, I sent them an e-mail about not being able to call and actually talk to a real person and got a esponse from Tom (the owner) rather quickly. Now e'mail isn't something that's on constant watch so to get that fast of a response does show a bit of CS. Being that I'd much rather deal with a RFC sponsor, I'll try them again.
 

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BlkHawk73 said:
Wow, I sent them an e-mail about not being able to call and actually talk to a real person and got a esponse from Tom (the owner) rather quickly. Now e'mail isn't something that's on constant watch so to get that fast of a response does show a bit of CS. Being that I'd much rather deal with a RFC sponsor, I'll try them again.
Glad it worked out for you. They have a good reputation :t :t
 

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I've ordered several times from Tom, on line, usually late at nite. when i get up in the morning to check my E-mail before work, he has usually, if not always sent an e-mail saying my order has been shipped :t . great service,always :D
 

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I ordered some parts on sunday night and when I woke up Monday morning I had my shipping confirmation from Tom, and they were here by wedsnesday morning!!!! You can't ask for better service in my book. Very big :t . Staffords is great, give them a little time and I am sure they will answer any question you have. :)
 

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ordered on Friday, had parts on Monday...super service, great prices, I like the psrts they offer...nice package deals, too.
Would order again in the future...


I prefer to patronize RFC sponsors, whenever possible...

Also had great deals with Dakotan and Solophenix...
 

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You will be a satisfied Stafford's Customer

from now on, now that you made connections with Tom. His service can not be beat. My experiences have been internet purchases only--- I tried to buy over the phone myself the first time, and had a little difficulty making connections. I was in a hurry to place my order, so instead, placed the order over the internet on a Sunday night, had an e-mail confirmation the next morning, and a new revival stock and GM barrel on Wed. If I ever need more 10-22 barrels or stocks they will be from Staffords. :)
 
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