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403 Posts
So this is the reason Walther wants my three P-22's back?
Apparently they want to replace and grind parts. My guns work fine with the NEW redesigned magazines. I was promised new mags months ago and they still are not here. Maybe Walther USA will send my mags after I FedEx them a few boxes of Georgia granite (charged to their account).
It is a shame the way warranty work is handled. The P-22 is a great idea that just isn't going to work due to the idiots in customer service. I doubt it will have the longevity of the PP series of handguns.
The first email reply I got from Walther USA.
From: [email protected]
Date: Thu, December 5, 2002 2:21 pm
To: [email protected]
Hi,
Unfortunately, we are not sending the magazines out as a replacement. The
pistols are requested back for examination and then test firing. This is
the request of Walther Germany. If you would like to return the pistols,
please see attached for information to return at our expense.
Thank you,
Kf
The second reply.
Subject: RE: P-22 magazines View full header
From: [email protected]
Date: Fri, December 6, 2002 5:24 am
To: [email protected]
I understand you are frustrated, but we have been directed by Walther in
Germany not to send magazines out without examining the handgun. Again, I
apologize that we cannot honor your request. per the attachement on the
previous email, I attached the instructions to return the pistols at our
expense for shipping. The pistols will be thoroughly examined and test
fired and returned to you within 2-3 weeks.
Thank you for your understanding in this matter.
Kate
$700.00 + of pistols, shipping, and FFL fees plus the cost of six new mags at $21.00 each. I guess Walther USA needs some $900.00 worth of shipping charges put on their FedEx account.
That is alot of Georgia rocks. Perhaps they will learn to be nicer and not take their customers for granite.
Apparently they want to replace and grind parts. My guns work fine with the NEW redesigned magazines. I was promised new mags months ago and they still are not here. Maybe Walther USA will send my mags after I FedEx them a few boxes of Georgia granite (charged to their account).
It is a shame the way warranty work is handled. The P-22 is a great idea that just isn't going to work due to the idiots in customer service. I doubt it will have the longevity of the PP series of handguns.
The first email reply I got from Walther USA.
From: [email protected]
Date: Thu, December 5, 2002 2:21 pm
To: [email protected]
Hi,
Unfortunately, we are not sending the magazines out as a replacement. The
pistols are requested back for examination and then test firing. This is
the request of Walther Germany. If you would like to return the pistols,
please see attached for information to return at our expense.
Thank you,
Kf
The second reply.
Subject: RE: P-22 magazines View full header
From: [email protected]
Date: Fri, December 6, 2002 5:24 am
To: [email protected]
I understand you are frustrated, but we have been directed by Walther in
Germany not to send magazines out without examining the handgun. Again, I
apologize that we cannot honor your request. per the attachement on the
previous email, I attached the instructions to return the pistols at our
expense for shipping. The pistols will be thoroughly examined and test
fired and returned to you within 2-3 weeks.
Thank you for your understanding in this matter.
Kate
$700.00 + of pistols, shipping, and FFL fees plus the cost of six new mags at $21.00 each. I guess Walther USA needs some $900.00 worth of shipping charges put on their FedEx account.
That is alot of Georgia rocks. Perhaps they will learn to be nicer and not take their customers for granite.