I have had great service from Kimber and that's one of the reasons I own a couple of 'em. The guys in the custom shop listen to you and actually understand what you're talkin' about! That's a feat in itself in this day and age! It's a quality product from quality people. It's good to hear they're still providing prompt service. Kimber's are the only rifle I've ever owned that I didn't feel needed mods to make it better--except for adjusting the trigger down to a pound, but I just had to turn some screws--wasn't painful