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Old 05-02-2020, 03:37 PM
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Henry is on top in customer service !



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A recent shooting session with my 10 year old shooting buddy ended when he dropped the Henry while working the lever. All was repaired by yours truly but the receiver cover had a gouge . I got on the phone, talking to Henry parts dept. to order a receiver cover. The parts guy asked me what happened to the cover I had, and I told him about the accident. He asked for my name and address, and the serial number of my Henry. I had my credit card on the ready, parts guy says “ your cover will be right out .” I said “ here is my card number. “. He said “ not needed.”

Great customer service, none better than my experience with Henry !
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Old 05-02-2020, 03:48 PM
Injunbro

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I've heard nothing but good reviews about Henry. Renews faith in American companies doesn't it?
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Old 05-02-2020, 04:00 PM
johnrr65

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Originally Posted by Injunbro View Post
I've heard nothing but good reviews about Henry. Renews faith in American companies doesn't it?
+1


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Old 05-02-2020, 04:28 PM
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Ordered another Henry

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Originally Posted by Injunbro View Post
I've heard nothing but good reviews about Henry. Renews faith in American companies doesn't it?
I have been thinking about ordering a Henry with the octagonal barrel for a while.

I just ordered it.
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Old 05-02-2020, 06:45 PM
jac54
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I have a 24' pioneer. I think you will love it.
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Old 05-07-2020, 02:38 PM
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Yeah

Henry is top notch.

They just sent me new replacement metal barrel band and front sight for my early henry H001 made in Brooklyn New York.

Mind you the was nothing wrong with my plastic ones , I just wanted metal ones.

Sent in email with brief note and a week later .....
Pooooffffff !!!!!!!
Brand new metal front sight/band and barrel band free of charge and no shipping.


Tell me who does that these days?????

Wellllllll.....!!!!!!!!

Henry just made a sale on a new rifle in .357 next month when my funds/income improves and stabilizes.

I was already shopping for a revolver/rifle combo in .357. It won’t be hard to decide which maker of levers is going to make a sale now.


"The biggest communication problem is we don't listen to understand, we listen to reply"
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Old 05-07-2020, 05:13 PM
TrblShtr
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I once called to order a stock for the .17 HMR Varmint Express to put on my then new 24" Frontier. Henry did allow me to pay for it, but they probably didn't charge me enough as it was a very nice piece of wood.
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