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  #1  
Old 10-19-2021, 03:57 PM
RCrosby257
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Pryramyd Air



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Hopefully others haven't had the bad customer service experience that I've had with Pyramyd Air.
I placed an order for one of the new Umarex Mk. IV Ruger style pistols.
Jan. 2022 expected availability. O.K.
Option of paying with postal money order once pistol is in. Great.
Since then I've had almost a dozen emails asking for payment. When I explain
my understanding I get a generic "your account has been updated" response.
I even offered to send payment immediately.
Response: By reinstating your order you have lost your place in line. Pay up front next time.
Bottom line:
I'm looking for another source for this pistol, whenever its available.
Any suggestions?
Thanks,
Rob
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  #2  
Old 10-19-2021, 04:26 PM
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Check the Umarex USA site. They sell a lot of models directly.
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  #3  
Old 10-19-2021, 04:49 PM
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I like Pyramyd and use them frequently Smokey but pay with a credit card.

Put yourself on the Midway's "notify when in list." Their price is about the same as Pyramyd's after their eternal 10% discount. https://www.midwayusa.com/product/1023369356

Frank
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  #4  
Old 10-19-2021, 08:29 PM
RCrosby257
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Pyramyd

Thanks, guys.
Have dealt with Midway in the past and will be glad to try them.
Pyramyd sounded promising at first, able to order, pay with m.o. when item in, and $10 dollar off .
Then I started getting "you haven't paid", notices , we've cancelled your order, etc.
All amidst numerous emails explaining the situation and each response seemingly
computer generated and not directly responding to my questions, i.e.,
Should I send payment now, etc.
Anyway, hopefully Midway.
Definately NOT Pyramyd!
Rob
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  #5  
Old 10-19-2021, 08:58 PM
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The last order of pellets. I could have walked there faster. But pyramid has always treated me good.

Sent from my SM-S205DL using Tapatalk
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  #6  
Old 10-19-2021, 10:31 PM
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I've purchase a rifle and many accessories from them but all have been in stock items, they're nothing special but they've been adequate at least, no complaint.
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  #7  
Old 10-20-2021, 09:07 AM
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I've also place many orders with pyramid over the years. But always in stock products, always paid with CC.

They are the best place to get pellets from, as they are packaged in a foam cocoon. Not even Jim Carrey could damage them.
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  #8  
Old 10-20-2021, 11:04 AM
NoSecondBest
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Ive never had a problem with them. Id suggest calling them instead of playing email tag with them. Theyve been nothing but good to deal with over time for me.
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  #9  
Old 10-20-2021, 02:16 PM
RCrosby257
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Wink Pryamyd

Personally, I have two reasons to prefer email and stay clear of phone calls.
#1. I have, actually, tried calling several times. Endless waits and no return calls when message left.
#2. Also, my hearing (not to mention local phone reception) isn't that great and it's easy for me to lose critical details. Not so with email.
I did contact Midway , and they plan to offer the Umarex MK. IV as soon as they can get them. (Direct from Umarex.)
Waiting, I don't mind. Sub-par customer service I just don't have time for.
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  #10  
Old 10-20-2021, 06:01 PM
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Quote:
Originally Posted by MManning View Post
I've also place many orders with pyramid over the years. But always in stock products, always paid with CC.

They are the best place to get pellets from, as they are packaged in a foam cocoon. Not even Jim Carrey could damage them.
This is a fact, never seen firearms ammo wrapped so carefully.
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  #11  
Old 10-21-2021, 12:49 PM
Uberti3220
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Pyramyd has always been a great place to do business, I use them or their other Airgun Depot and don't have problems. Packing has always been good also just got my last pellet order and not as large as my usual ones but each tin was in a foam surround and then they were boxed in a box which was in another box.
Every time I have had a question they have been straight forward. Actually all of the airgun dealers that I have done business have been good and the box sporting goods places were also.
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  #12  
Old 10-21-2021, 01:36 PM
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The worst thing for me about Pyramyd is trying to remember how to spell their name for a Google search

Frank
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  #13  
Old 10-22-2021, 10:57 PM
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Have purchased 1/2 dozen times over the last few years.
Always happy...good pricing, in stock (a couple of times when everyone else said product was backordered)...will buy from then again I am sure.
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  #14  
Old 11-26-2021, 06:31 PM
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I've had one thing that went sideways. They let me keep the item and gave me enough bulleyes bucks to make it right. I wish Larry at Midway would pack .22 ammo as well as Pyramid packs pellets. With a UTG to 11mm adapter I got it to work on one of my air pistols.

Had a question about the fill probe on a Bandit I have on back order, they let me know it was included with a foster connector and the MK5 Hill pump with the air drier I have on order has the mating fitting. Good customer service in my book.
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Last edited by Szumi; 11-26-2021 at 06:33 PM.
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  #15  
Old 11-26-2021, 10:16 PM
arnie19
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Pyramid will charge your card for items they don't have any idea when it will ever be available
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