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Old 03-25-2019, 01:56 PM
judgejohnmd
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FANTASTIC CUSTOMER SERVICE



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Bought an H001 Golden Boy in .22 WMR; beautiful looking/shooting piece! Took a bunch of scouts out Saturday for merit badge activity, and, apparently, one of the young men loaded a round upside down. Of course it jammed, and I couldn’t remedy at the range, so 1st thing when I got home I took it down to remove the round; decided(being a not too bright almost 78 year old!) to take her all the way down, just because! Knew the loading ramp was spring loaded, so carefully kept pressure on it, until I didn’t!! (KNOW about using plastic bags, and DO SO, most of the time!!) Found the spring, but the plunger/tube is now orbiting somewhere above the earth!!
Delightful folks at Henry were totally sympathetic; have a part enroute today! I offered to pay, or at least the shipping: no way!
Once again: great service: unusual, IMHO, in this day & age.
Judgejohnmd


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Old 03-25-2019, 05:25 PM
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Yup

No surprise at all. I have an H001 with a stock that was not quite seated. Sent them a pic and asked what to do. They said, “Nothing. We’ve shipped you a new stock. No charge.” I told them I’d return the old one but they said no.

The new one is absolutely beautiful. I wrote the boss to thank him. Got a personal thanks back and a coffee mug.
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Old 03-26-2019, 06:54 PM
gvnut
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Have dealt with Ruger and Leupold and both companies have excellent customer service but Henry customer service is by far the best I’ve had the pleasure to deal with.
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Old 04-14-2019, 08:52 AM
wildman17m2

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Henry customer is second too none there good folks ...
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Old 04-14-2019, 03:39 PM
jht22
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When I bought my used Henry, I discovered that the front sight was loose. Made a call and they said they'd mail a new one. During the wait I discovered that the screws just needed a bit of torque on them, no need for a new sight. They told me to keep it when I told them the deal about it. I have no need for it and they don't want it as it's never been outta the bag. You can't ask for anything better then that!
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Old 04-30-2019, 01:54 PM
Whalerman
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Henry Repeating Arms and also Sturm Ruger & Company have the very best customer service in the industry. Both have gone above and beyond for me.
I once had a Taurus customer service person tell me my warranty would be voided if
I removed the grips from a model 85!
Guess where I spend my money now.................
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