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Old 05-05-2014, 07:02 PM
10ring1
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RCBS customer service- Excellent!



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Just wanted to pass this along. I have a Trimmer Pro hand trimmer that I needed another shaft (long story) but I emailed RCBS on Fri eve. By Sat afternoon they got back to me and had one in the mail at no cost. I have had similar customer service experiences in the past with them as well. Great company to deal with.
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Old 05-06-2014, 02:56 AM
fataboo
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RCBS customer service.

Quote:
Originally Posted by 10ring1 View Post
Just wanted to pass this along. I have a Trimmer Pro hand trimmer that I needed another shaft (long story) but I emailed RCBS on Fri eve. By Sat afternoon they got back to me and had one in the mail at no cost. I have had similar customer service experiences in the past with them as well. Great company to deal with.
They have treated me well also. I had a 505 scale bought used and the screw for leveling it went bad. They replaced it with a 10-10. I offered to make up the difference they refused, wouldn't here of it..
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Old 05-06-2014, 02:14 PM
ultramag44
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Agreed!

The RCBS Lube-a-Matic has a piece (the handle threads onto the piece) that's spot welded on the l&r sides. One of the spot welds came loose. The tool is 30 years old.

I called RCBS W/ the part #. They put a new part in the mail, no charge.
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