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Old 02-08-2015, 12:00 PM
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Those guys, Jim & Pete



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Last week I ordered a set of action screws for my CZ 527 Carbine. Two days later my "Priority Mail"package arrived. By mistake (I'm glad I never make them) there was a 527 striker spring in the box instead of an action screw set.

I sent an e-mail to J&P explaining things, and within minutes I had a reply telling me they were sorry for the mix-up and they would get an action screw set in the mail first thing in the morning. They also told me to just keep the spring. Two days later, another box with the action screw set was waiting for me when I got home from work.

Am I keeping the striker spring for free? When it comes to Jim & Pete, (J&P Custom Products for newbies) I wouldn't think of it. It will be in the mail on the way back to them tomorrow.

These guys are the best people I have ever dealt with.

Last edited by Moedum1; 02-08-2015 at 12:10 PM.
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Old 02-08-2015, 12:59 PM
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Jim and Pete have customer service equaled by very few and bettered by none. I have never been less than 100% satisfied with their products or their service.

You might want that spring, you know. I'm sure they'd take a check and be just as happy.
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Last edited by timberbeast; 02-08-2015 at 01:01 PM.
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Old 02-08-2015, 01:09 PM
Rugerem
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Yes they are! I made a mistake myself on my order from them in 013, on upgrades for my CZ Ultralux which I can't remember the details? Regardless they made it right in no time and got it to me immediately. Other than a Montana sling their products are the only way to improve on a CZ IMO!
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Old 02-08-2015, 01:16 PM
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that reminds me i need to order some of their delrin scope rail adapters.
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Old 02-08-2015, 02:35 PM
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Two great guys doing business the right way.
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Old 02-08-2015, 04:42 PM
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I had the pleasure of dealing with J and P recently. A VERY positive experience

Gilbert
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Old 02-08-2015, 05:05 PM
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My dealings with them are 100% positive, as well.
I'd do as TB suggested and send payment for the spring... It may come in handy, one day.
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Old 02-08-2015, 06:02 PM
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I make a mistake and you guys take it with a grain of salt. You are all great customers and it is not difficult to try our best for all of you.
Pete amd Jim
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Old 02-08-2015, 08:50 PM
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Quote:
Originally Posted by Moedum1 View Post
These guys are the best people I have ever dealt with.
Hard to match them, let alone beat them, when it comes to customer service.
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