Well, I had to send in my relatively new Cooper 57M Custom Classic because, even with fewer than 100 rounds through it, the ejector plate fell out. Seems that the screw that holds it in place came loose(!) and it slid forward and fell out. Hard to shoot it or eject a shell when that blasted thing isn't there.
I found the ejector plate and spring but couldn't find the screw.
I called and talked with Glen, the gun smith, and he said this does happen and needs careful adjustment when re-installing. He said send it in and, if it didn't look like it was abused, they would fix it and reimburse me my shipping charge.
Long story getting it there (NEVER use USPS!) but Glen and Brandon, who I had also talked with, were quite nice about helping out. It was their error and they are reimbursing me the shipping cost.
But, I had also talked with Ian, the general manager, about my issue with this new Cooper rifle that I bought new for a hefty price. I asked if they would give me an additional 5 round .22LR magazine for my troubles with this new rifle.
He told me they pay a lot for these magazines and have not found any way to get them cheaper. He agreed to sell me an additional magazine at their cost. After Glen finished fixing and test shooting the rifle, I talked with customer service about getting another couple mags for it at their cost. I reminded her that Ian told me I could buy them at their cost.
Well, I was told that they would be over $90 per magazine! I e-mailed Ian and asked about this. The $90+ charge is actually over their listed, full retail price on their website. He didn't even offer to correct that discrepancy. Yep, he said, the $90+ charge was their cost.
Well, I don't believe that was honest. After all of the polite repair help, I think the price I was being offered for all of my hassle with a new rifle that fell a part was wrong. He said they just pay a lot for these magazines.
Why wouldn't they be able to find a way to get these cheaper? Doesn't Anschutz make similar magazines much less expensive?
I don't care that they polish the floor plate and put their logo or something on it.
Cooper still has some customer service issues to deal with. I appreciate their fixing a manufacturer's defect but the mag issue leaves me less than satisfied. For $3,000 for a new Cooper rifle, they could give us 2 mags!
If anyone can direct me to which Anschutz mags to get, I would appreciate it.
Thank you!
I found the ejector plate and spring but couldn't find the screw.
I called and talked with Glen, the gun smith, and he said this does happen and needs careful adjustment when re-installing. He said send it in and, if it didn't look like it was abused, they would fix it and reimburse me my shipping charge.
Long story getting it there (NEVER use USPS!) but Glen and Brandon, who I had also talked with, were quite nice about helping out. It was their error and they are reimbursing me the shipping cost.
But, I had also talked with Ian, the general manager, about my issue with this new Cooper rifle that I bought new for a hefty price. I asked if they would give me an additional 5 round .22LR magazine for my troubles with this new rifle.
He told me they pay a lot for these magazines and have not found any way to get them cheaper. He agreed to sell me an additional magazine at their cost. After Glen finished fixing and test shooting the rifle, I talked with customer service about getting another couple mags for it at their cost. I reminded her that Ian told me I could buy them at their cost.
Well, I was told that they would be over $90 per magazine! I e-mailed Ian and asked about this. The $90+ charge is actually over their listed, full retail price on their website. He didn't even offer to correct that discrepancy. Yep, he said, the $90+ charge was their cost.
Well, I don't believe that was honest. After all of the polite repair help, I think the price I was being offered for all of my hassle with a new rifle that fell a part was wrong. He said they just pay a lot for these magazines.
Why wouldn't they be able to find a way to get these cheaper? Doesn't Anschutz make similar magazines much less expensive?
I don't care that they polish the floor plate and put their logo or something on it.
Cooper still has some customer service issues to deal with. I appreciate their fixing a manufacturer's defect but the mag issue leaves me less than satisfied. For $3,000 for a new Cooper rifle, they could give us 2 mags!
If anyone can direct me to which Anschutz mags to get, I would appreciate it.
Thank you!