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Old 01-08-2021, 02:39 PM
skwerl58
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Ruger Customer Service



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I was installing a scope base on my Ruger Comp Target today and the rear screw was to long. I snugged the leather wrapped screw up in the vise and started removing about a 1/16 inch from it with a file. I was doing good and when I was finishing it up I hit the threads with the file. Boogered up the threads so I called Ruger for a replacement screw, I was on hold a couple of minutes. The customer service woman on the phone asked for the serial number and which screws I needed. I gave her my info and she told me they would ship out Monday. I asked about charges and she said no charge! This is my first service call to Ruger and they impressed me. Great products and service, I will look closer at them for my future firearm purchases.
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Old 01-08-2021, 02:45 PM
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This is good to hear. It cost Ruger very little to do what they did, and they in turn have secured a Ruger customer for the future. That was a wise decision on their part, I think.
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Old 01-08-2021, 02:55 PM
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I lost a rear sight screw on my SR22. They sent me a whole new rear sight and a smaller grip sleeve (which I mentioned I had lost) all for free. Once I got thru to them (which took several calls), it was a wonderful experience.
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Old 01-08-2021, 04:39 PM
oldbird13
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Quote:
Originally Posted by wproct View Post
This is good to hear. It cost Ruger very little to do what they did, and they in turn have secured a Ruger customer for the future. That was a wise decision on their part, I think.
+1 for that...wonder if they let their accountant know they did that
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Old 01-08-2021, 05:31 PM
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I lost one of the plug screws for when the scope mount is not used on a MK3.
They sent the set of 4. Now Dummy here has extras! FREE
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I'm an old blued steel and wood pusher. NMCA # 2047
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Old 01-08-2021, 05:34 PM
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yes

Sent a couple of Mark II's in this year for the drill n tap job. Not sure where it went but the big hammer pin flew somewhere probably in a big box of misc empty brass. Put a note in with the two uppers that I needed one in stainless. Well they sent me one back with the uppers but it was BLUED. A quick call and a stainless was in my hands in a few days.

Was trying to find the cute little adapter that goes on the Ruger Mini-14 mags that you can use a 10 rd stripper clip with. Not on Rugers site and a seller wanted $11 for ONE on eBay. Talked to Ruger and they did find them priced at $8. She put one in the mail NO CHARGE.

Years ago got a new 1022 rear sight after my folding leaf became inop. Again no charge. They have done such a good job for me I have probably lost a little sleep after taking advantage of them!
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Old 01-08-2021, 05:53 PM
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I recently purchased a used MK11 Comp/target. It was missing the filler screws but it had the base and rings. I emailed Ruger and they sent me a set, no charge. In the past I have had great results with them as well on other issues.
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Old 01-08-2021, 07:10 PM
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Yes ruger has great customer service! And excellent products!
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Old 01-08-2021, 07:27 PM
Empe
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I have dealt with Ruger CS several times over the past number of years and I had excellent service each time.
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Old 01-08-2021, 08:03 PM
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A lot of us have had the same good phone call to Ruger. Mine was a couple of months ago, looking for a front sight for a 6 7/8" barrel target pistol. I'm sure the accountant is very happy knowing they are shipping at no charge, no tying up accounting personnel on tiny orders. Just find the part, get it to shipping and get it out the door. And, the benefit of happy customers.

Have a blessed day,

Leon
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Old 01-08-2021, 10:31 PM
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Ruger has one of if not the best CS departments in the industry period.
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Old 01-10-2021, 11:49 AM
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Nothing but good from Ruger,, 3 Rimfire back for repairs and no hassle!! Very happy with Ruger


Sent from my iPhone using Tapatalk
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Old 01-13-2021, 06:51 PM
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I had a single six, lose the pin and spring that keeps the cylinder pin thing in place, Ruger sent me a new retaining pin and extra springs. I am a customer for life. I own several Rugers now.
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